Terms & Conditions

Last updated: 8th October 2026

 

1. About UFX Endurance 

UFX Endurance provides one-to-one coaching, group fitness and sports sessions, combat training, shark tank sessions, sportswear, sports merchandise, fitness retreats and Events. UFX Endurance is operated by Brian Higgins trading as UFX Endurance.

Business address: 1 Ellesmere Green, Monton, Manchester, M30 9EZ
Email: info@ufxendurance.com 

Telephone: +44 (0) 7495 414222

​

These terms apply to bookings and purchases made through our website or directly with us. Please read them before placing an order. Nothing in these terms limits your statutory consumer rights.

2. Bookings and payment

Session descriptions, prices, locations and any eligibility requirements will be provided before you book. Prices are in pounds sterling and include VAT where applicable. Delivery charges for merchandise are shown separately before payment.

A booking or merchandise order becomes binding when we send confirmation accepting it. An automated acknowledgement of your request does not, by itself, constitute acceptance.

Payment is required when booking unless we agree otherwise. Any instalment arrangements, package expiry dates or additional conditions will be disclosed before purchase.

If we identify a pricing or availability error before accepting your order, we will contact you. You may accept the corrected details or cancel without charge.

3. Health and suitability for training

Before your first session, you must complete any required health questionnaire and provide accurate information relevant to safe participation.

Tell your coach about injuries, medical conditions, pregnancy, medication or changes in your health that may affect training. If you are unsure whether an activity is suitable, seek advice from an appropriate healthcare professional before participating.

Our coaches may adapt, pause or decline an activity where there is a reasonable safety concern. We will discuss suitable alternatives where possible.

Training advice does not replace medical assessment or treatment. Results vary according to factors including attendance, experience, recovery and individual circumstances; we do not guarantee a particular fitness, weight-loss or sporting outcome.

4. Participation and conduct

Participants must:

• Follow coaching instructions and venue safety rules.

• Use suitable clothing and any protective equipment specified for the session.

• Treat coaches, staff and other participants respectfully.

• Avoid training under the influence of alcohol or drugs that impair safe participation.

• Report injuries, damaged equipment and safety concerns promptly.

• Stop an activity and notify the coach if they feel unwell or unable to continue safely.

We may stop participation or require someone to leave where their behaviour creates a safety risk, involves harassment or seriously disrupts the session.

Any charge retained following removal will be assessed fairly, taking account of the circumstances, services already supplied and our reasonable net loss.

5. Combat training and shark tank sessions

“Shark tank” sessions involve a participant completing successive combat-training rounds with rotating training partners. They may involve substantial exertion and physical contact.

Participation requires prior coach approval based on experience, fitness and suitability. Shark tank sessions are restricted to participants aged 18 or over.

Before contact training begins, the coach will explain the permitted techniques, contact level, round structure, protective equipment and stopping signals. Participants must remain within those rules.

You must:

• Use all protective equipment required by the coach.

• Respect taps, verbal stop requests and referee or coach instructions immediately.

• Avoid excessive force and prohibited techniques.

• Tell the coach promptly about any injury or suspected concussion.

• Obtain clearance before returning where the coach reasonably requires it following an injury.

You may decline contact training or stop a round at any time. Coaches may change partners, reduce intensity or stop a session for safety reasons.

Fitness and combat sports carry inherent risks, including bruising, strains, fractures, concussion and other serious injuries. Protective equipment reduces some risks but cannot eliminate them. Acknowledging these risks does not waive your legal rights or our duty to exercise reasonable care and skill.

6. Participants under 18

Under-18s may attend only sessions expressly offered for their age group, with prior parent or legal guardian consent.

The booking information will explain any supervision, collection and equipment requirements. Contact training for under-18s must be specifically approved, appropriate to their age and experience, and consistent with our safeguarding arrangements.

An adult must make bookings and merchandise purchases on behalf of anyone under 18.

7. Cancelling or changing a session

To cancel or request a change, contact info@ufxendurance.com or call the number on our website

For individual one-to-one and group session bookings:

• At least 24 hours before the start: you may cancel for a refund or request a transfer to an available alternative session.

• Less than 24 hours before the start, or non-attendance: a 100% cancellation charge may apply, up to the session price, reflecting our reasonable net loss.

• If we refill your place: any charge will be reduced to reflect the loss avoided.

We will consider exceptional circumstances fairly. Cancellation charges will not exceed the amount paid for the affected session.

Arriving late may reduce your available training time. Admission to a group session may be refused where joining late would be unsafe.

Package-specific booking and cancellation arrangements will be shown before purchase. They do not override statutory cancellation rights.

8. Online cancellation rights for services

Bookings for sporting or leisure sessions taking place on a specified date or during a specified period generally do not carry a statutory 14-day cooling-off right. Our cancellation policy above still applies.

Where an online service purchase carries a statutory cancellation right, such as an eligible package without fixed session dates, you may cancel within 14 days of entering the contract.

If you expressly request that services begin during that period and subsequently cancel, we may charge a proportionate amount for services already supplied, where legally permitted and explained beforehand.

You lose that cancellation right after the service has been fully supplied only where you expressly agreed to early performance and acknowledged that consequence.

To exercise a statutory cancellation right, send us a clear statement identifying your purchase and your decision to cancel. You may use:

“I wish to cancel my contract for [service/order], purchased on [date]. My name is [name], and my booking/order reference is [reference].”

9. Changes or cancellations by UFX Endurance

We may need to change or cancel a session because of coach illness, venue problems, unsafe conditions or other circumstances affecting delivery.

We will notify you as soon as reasonably possible. If we cancel, you may choose an available replacement session or a refund for the cancelled session.

If we make a significant change to the time, location or nature of your booking and you cannot accept it, you may cancel the affected booking for a refund. Credit will be offered only as an option, rather than replacing a refund you are entitled to receive.

10. Clothing, sports goods and merchandise

Product descriptions explain the item’s main features, sizing and materials. Screen settings may affect how colours appear, but goods must still match their description.

Please check your size and delivery details before ordering. Contact us promptly if you need to correct an order; changes may not be possible once it has been dispatched.

Estimated delivery times and charges are shown before purchase. Unless another delivery period is agreed, we will deliver within 30 days of accepting your order.

Goods remain our responsibility until they reach you or a person you nominate, subject to any legal exception where you independently appoint your own carrier.

If an item becomes unavailable, we will contact you and refund any payment for goods we cannot supply.

11. Merchandise returns and refunds

For most merchandise bought online, you may change your mind and notify us of cancellation within 14 days after receiving the goods. You then have a further 14 days to return them.

Contact info@ufxendurance.com for return instructions. The return address is 1 Ellesmere Green, Monton, Manchester, M30 9EZ

You may inspect and try on goods as you would in a shop. We may deduct an amount for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where legally permitted.

You pay the direct cost of returning unwanted goods. We cover reasonable return costs for faulty, incorrect or misdescribed goods.

For a full-order cancellation, we refund the standard outbound delivery charge. Any additional cost of an upgraded delivery option is not refundable.

Refunds will normally use your original payment method. For statutory change-of-mind returns, we will refund within 14 days of receiving the goods back or receiving evidence that you have sent them, whichever is earlier.

Change-of-mind cancellation rights do not normally apply to:

• Goods made to your specifications or clearly personalised.

• Sealed goods genuinely unsuitable for return for health or hygiene reasons, once unsealed after delivery.

An ordinary item is not excluded simply because it is produced after ordering or carries standard UFX branding.

These exceptions do not affect your rights if goods are faulty, misdescribed or otherwise fail to meet legal requirements. Sale items have the same statutory rights as full-price items.

12. Faulty goods and service problems

Goods must meet applicable legal standards, including being of satisfactory quality, fit for purpose and as described.

If merchandise is faulty, contact us with your order details and a description of the problem. Your rights may include rejection and a refund, repair or replacement, depending on the circumstances and applicable time limits.

We will provide our services with reasonable care and skill. If a service fails to meet that standard, contact us so we can investigate and provide an appropriate remedy, including repeat performance or a price reduction where required by law.

13. Liability and personal belongings

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to exercise reasonable care and skill.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

You remain responsible for taking reasonable care of your belongings. We are not responsible for their loss or damage unless caused by our breach of duty or another circumstance for which the law makes us responsible.

14. Privacy, photographs and recordings

Our Privacy Notice explains how we collect, use and protect personal information, including information supplied for bookings and health screening.

We will seek separate permission before using identifiable photographs or videos of you for promotional purposes. Participation does not automatically constitute marketing consent.

Do not photograph or record other participants without their permission. Recording is prohibited in changing areas and any other area designated private.

15. Website content

The UFX Endurance name, branding, photographs and website content belong to us or our licensors. You may use the website for personal browsing and purchasing, but may not reproduce or commercially exploit its content without permission or another lawful basis.

You must not misuse the website, attempt unauthorised access or interfere with its operation.

16. Complaints

Please send complaints to info@ufxendurance.com including your name, booking or order reference, and the outcome you are seeking.

We aim to acknowledge complaints within five working days and provide a substantive response within 14 days. If more time is needed, we will explain why and keep you updated.

If a consumer complaint remains unresolved, we will provide information about an appropriate alternative dispute resolution provider where required by law and explain whether we are obliged or willing to use it.

17. Changes to these terms and applicable law

We may update these terms for future bookings and purchases. The version accepted when you place your booking, or order applies to that contract unless we agree a change with you.

These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in the courts of their home jurisdiction that apply by law.

The cancellation and returns wording reflects UK rules on dated leisure bookings and online goods. The liability clause preserves the legal protection against excluding negligence causing death or personal injury.

​

UFX Endurance — Privacy and Cookie Policy

​

UFX Endurance respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us, book training or purchase merchandise.

It covers our one-to-one sessions, group sessions, sports and combat training, shark tank sessions, clothing and other merchandise.

1. Who is responsible for your information?

The organisation responsible for your personal information, known as the data controller, is:

Full legal name sole trader is UFX Endurance

We process personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended.

2. Information we collect

Depending on your interaction with us, we collect:

• Contact information: your name, email address, telephone number and postal address.

• Booking information: sessions booked, attendance, payments, cancellations and relevant communications.

• Training information: experience, goals, assessments and progress records.

• Health and safety information: relevant injuries, medical conditions, health questionnaire responses and incident reports.

• Emergency contacts: the name, relationship and contact details of someone you nominate.

• Merchandise information: products ordered, sizes, delivery details, returns and transaction references.

• Parent or guardian information: consent and contact details where a young person attends an eligible session.

• Communications: enquiries, feedback and complaints.

• Consent records: your marketing, photography and cookie preferences.

• Website information: IP address, browser and device information, security logs and, where enabled with your consent, website usage information.

• Images or recordings: photographs, videos or testimonials where you have separately agreed to their use.

Payment information is handled by Wix payments

Please provide only information relevant to your enquiry, booking or training.

3. How we collect information

We collect information directly from you through website forms, bookings, purchases, questionnaires and communications.

We may also receive relevant information from:

• A parent or guardian arranging a young person’s participation.

• Someone making a booking on your behalf.

• Coaches recording attendance, progress or incidents.

• Booking and payment providers confirming transactions.

• Website technologies described in the cookie section.

If you provide someone else’s information, such as an emergency contact, please let them know and direct them to this policy.

4. Why we use information and our lawful bases

Purpose

Lawful basis

Responding to enquiries about a booking or purchase

Taking steps at your request before entering a contract

Managing bookings, delivering sessions and fulfilling merchandise orders

Performing our contract with you

Sending booking confirmations, schedule changes and order updates

Performing our contract with you

Keeping accounting records and meeting applicable legal requirements

Legal obligation

Handling general enquiries, complaints and routine business administration

Legitimate interests in operating our business and resolving concerns

Maintaining website security and preventing fraud

Legitimate interests in protecting customers and our systems

Managing or defending legal claims

Legitimate interests in establishing, exercising or defending our legal rights

Sending promotional emails or text messages

Your consent

Publishing agreed promotional photographs, videos or testimonials

Your consent

Using optional analytics, preference or advertising cookies and related personal information

Your consent

Where we rely on legitimate interests, we consider the effect on your rights and use information only where those interests are not overridden by your interests or fundamental rights.

5. Health information and safe participation

Health information receives additional protection under data protection law.

For routine health screening and training adaptations, we ask for your separate, explicit consent to collect and use relevant health information. We rely on consent under Article 6 and explicit consent under Article 9 of the UK GDPR for this processing.

We use this information to assess suitability, adapt sessions and support safe participation. Access is limited to people who need it for those purposes.

You may withdraw your consent by contacting us. If essential information is unavailable, we will discuss whether the activity can be safely adapted. We may be unable to provide a particular activity where necessary safety checks cannot be completed.

Where necessary, we may retain or disclose relevant health information for legal claims, relying on the applicable legal-claims condition. In a serious emergency, where someone is physically or legally unable to consent, we may use or share necessary information to protect vital interests.

Health information is not used for advertising.

6. Information you need to provide

Certain information is necessary to complete a booking or order, such as contact, payment and delivery details. Without it, we may be unable to fulfil your request.

Health information is requested only where relevant to safe training. We will explain which details are necessary and why.

Marketing consent and promotional photography consent are optional. Refusing them does not prevent you from purchasing merchandise or attending an otherwise suitable session.

7. Marketing and photographs

We send promotional emails or text messages only where you have opted in.

You can withdraw marketing consent at any time by using the unsubscribe option in a message or contacting us. Essential booking and order messages may still be sent.

You have the right to object to the use of your personal information for direct marketing at any time.

We seek separate permission before using identifiable photographs, videos or testimonials for promotion. Attending a session does not automatically give that permission.

If you withdraw photography consent, we will stop new use and remove material from channels we control where reasonably possible. We will explain any practical limits, such as printed material already distributed, or copies shared independently by others.

8. Who we share information with

We share information only where necessary for the purposes described in this policy, including with:

• Authorised coaches and staff.

• Website hosting, booking and customer-management providers.

• Payment processors.

• Merchandise fulfilment providers and delivery companies.

• Email or text-message service providers.

• Accountants, legal advisers and insurers.

• Emergency services where necessary.

• Authorities where disclosure is legally required.

Health information is shared only where necessary and supported by an appropriate lawful basis and special-category condition.

9. How long we keep information

We keep personal information only for as long as necessary for its purpose.

Our retention arrangements are:

Information

Retention period or criteria

Enquiries that do not lead to a booking

[period] after the last meaningful contact

Booking, attendance and training records

[period] after your last session, subject to relevant claims requirements

Transaction and accounting records

The period required by applicable tax and accounting law: [confirm period]

Routine health questionnaires

While needed for safe training and for [period] after your final session

Incident, insurance and legal-claim records

As required by applicable claims periods, insurer requirements and any ongoing dispute; longer periods may apply to children’s records

Marketing contact details

Until consent is withdrawn or the details are no longer needed

Marketing suppression records

As long as necessary to respect your opt-out

Promotional photographs and consent records

[period or clear review criteria]

Security logs

[period] unless needed to investigate an incident

Cookies and similar technologies

As listed in the cookie inventory below

We review records and securely delete or anonymise information when it is no longer required. An ongoing claim or legal obligation may require longer retention.

10. Security

We use appropriate technical and organisational measures to protect personal information, including restricted access and suitable safeguards for sensitive records.

No website or transmission method is completely secure. Please avoid sending unnecessary medical details through public comments or social media messages.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion.

• Restrict how information is used.

• Object to processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent at any time.

These rights are subject to applicable conditions and exceptions. Withdrawing consent does not affect processing that was lawful before withdrawal.

Contact [privacy email] to make a request. We may need to verify your identity. Requests are normally free, and we respond within the applicable statutory timeframe, usually one month. We will explain any lawful extension or exception.

12. Children and young people

Where we offer eligible sessions to under-18s, we collect only information appropriate to their participation, safety and administration.

We provide age-appropriate explanations and involve parents or guardians where required. Consent arrangements take account of the young person’s age, understanding and applicable law.

Promotional use of a young person’s image requires a separate consent process. We respect the young person’s wishes as well as any required parent or guardian permission.

13. Cookies and similar technologies

Cookies are small files stored on your device. Similar technologies, such as local storage and tracking pixels, can also store or access information.

Our website uses Wix for the purposes listed below.

Strictly necessary technologies

These support functions you request, such as secure checkout, shopping baskets, login sessions and remembering your cookie choices.

They do not require consent where they meet the legal requirements for the strictly necessary exception.

Optional preference technologies

These remember additional choices or enable optional features. Under our approach, they are activated only with your consent.

Optional analytics technologies

These help us understand website use and improve our pages. Under our approach, analytics technologies are activated only with your consent.

Advertising technologies

If enabled, these measure campaigns or support advertising. They are activated only with your consent.

Third-party content

Embedded videos, maps, social media tools or other third-party features may use their own technologies. Where consent is required, these are blocked until you make the relevant choice.

Third-party providers explain their own processing in their privacy notices.

14. Cookie inventory

Wix can provide all identifies the technologies actually used on our website.

15. Managing cookie choices

Our cookie controls allow you to accept optional technologies, reject them or choose categories individually.

Optional technologies remain disabled until you consent. Continuing to browse does not count as consent.

You can change or withdraw your choice at any time through Wix Rejecting optional cookies does not prevent use of the website’s core booking and purchasing functions, although some optional features may be unavailable.

You can also delete or block cookies through your browser settings. Blocking strictly necessary cookies may affect functions such as checkout. Withdrawing consent stops future consent-based use but does not automatically remove cookies already stored on your device; these can be deleted through your browser.

16. Complaints

Please contact info@ufxendurance.com if you have a concern about your information.

You also have the right to complain to the UK Information Commissioner’s Office without first complaining to us:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

17. Changes to this policy

We may update this policy when our services, technology or legal requirements change. The latest version will be published on our website with its revision date.

​